What we collect
We keep things simple. When you book with us — on this website, over WhatsApp, by phone, or through Fresha — we collect your name, your phone number, and the details of your booking (branch, service, date and time). If you tell your therapist about a health condition so we can treat you safely, that stays between you and your therapist. We do not ask for more than we need.
How we use it
We use your details to confirm and manage your bookings, to reach you if anything about your appointment changes, and occasionally to let you know about our services. If you would rather not receive updates, tell us on WhatsApp and we will stop — no questions asked.
We never sell your data
Your information is not for sale — not to advertisers, not to data brokers, not to anyone. This is not fine print; it is a promise, and it sits alongside the same strict client confidentiality we practise inside our branches.
Third parties we work with
Bookings made on this website are handled by us directly, on our own systems. Two outside services also help us serve you: Fresha, which processes bookings and reviews made through Fresha, and WhatsApp, which carries our conversations with you. Each handles your data under its own privacy policy, and we share with them only what a booking requires. We use no other third-party services with your data.
Cookies and analytics
We use no cookies, and no tracking scripts from other companies — no Google Analytics, no advertising pixels, nothing that follows you to other websites. On the booking pages only, we count how the form itself is used: which step you reached, whether a time was available, whether the booking went through. That counting is our own, stays on our own servers, and never records your name, mobile or email. It is tied to a temporary reference that exists only while that browser tab is open and is erased the moment you close it, so you are never recognised on a later visit or anywhere else. Every other page on this site is read-only and measures nothing at all. Separately, if you book with us, your browser remembers that last booking — the branch and the treatments, never your name, phone or email — so that next time we can offer it back to you as a shortcut. That stays on your device, is never sent to us, is forgotten after six months, and there is a “Forget this” link on the card itself.
How long we keep your details
We keep booking records for as long as we need them to serve you well — recognising a returning guest, remembering your preferences — and to meet our obligations as a licensed business in the UAE. We do not hoard data we no longer need.
Your rights
You may ask us at any time what information we hold about you, ask us to correct it, or ask us to delete it. Message us on WhatsApp and we will handle your request promptly and personally — a human, not a form.
How to reach us
For any question about this policy or your data, contact us on WhatsApp at +971 55 884 4502 (men’s branches) or +971 55 957 7371 (women’s branch), call any of our branches, or find us on Instagram at @soleoasis_. We are open 10:30 AM to midnight, every day.